Knowledgebase

Please note that by UK law, you are required to pay for a TV license when using BBC websites. We only supply a legal VPN service and it is your responsibility to stay within the UK law. Our service is not compatible with TV Catchup and soon, no VPN services will be compatible with TV Catchup or TV Guide. This has not changed our service and you still have access to Freeview channels. Channel Four and Channel Five no longer offer live streams but you can still use their catchup services. We are not responsible for external sites but will keep our live links up to date so you can access your UK TV without any problems.

We reserve the right to limit your use of the services in the following cases: You have abused the service by using it to attack other systems or to gain unauthorized access to any other system. If at any time you violate the Copyright, Anti-Spam policy or engage in Spamming, which is defined as posting large volumes of unsolicited email or other postings. When required by law or by order of a court. With the exceptions noted above, the parties obligations as to confidentiality shall survive any termination of this Agreement. This privacy policy does not apply to usage logs. Usage logs do not reveal any personally identifiable information and are only used for the purpose of tracking system abuse and spam. Use logs may be kept for a period of 48 hours for the above-stated purpose. However, if a pattern of abuse is found, the usage logs may be retained to investigate the abuse.

Refund policy

We are Paypal verified and every transaction runs through Paypal.  

Disclaimer:
we are dedicated to continually improving our website by adding new functionality, products, services, and programs. Because of those improvements - along with the changes in the law, technology, we reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, the subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not, in any event, exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss, or injury. Please note that by UK law, you are required to pay for a TV license when using BBC websites. We only supply a legal VPN service and it is your responsibility to stay within the UK law. Please note that you may receive the occasional newsletter offering promotions and site news, we do not share your email address with any third party, you will only receive emails from www.btvavpn.com.