Refund policy Print this Article
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We provide 24h Free Trial One time access (using Promo Code Free24Hours) - you can test how the service works for you.
Refunds are only available in the following cases:
1. BTVAVPN offers 30 days 100% money back guarantee for '1 month', '6 months' and '1 Year' plans since payment date. If you are not satisfied with the BTVAVPN service we provided you, you can request a full refund within 30 days since payment date through our support ticket system. We are constantly working to improve our service so the feedback we receive from customers is very important for us. This is why we appreciate if you could share with us your experience with BTVAVPN.
If you encounter any issues please let us know more details so that we can assist you. If our technical team fails in providing you a solution we will definitely refund your order.
2. You have not installed any other VPN service on your network / computer at the same time as our service. Should our service work perfectly fine with another service on your network / computer and you wish to keep the other service installed, we can not guarantee that our service will work to its maximum.
3. If our business ends at any time and you do not have access to our service, you will be refunded the remaining time of your subscription. You can be assured, this is unlikely to happen.